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Contact Details

Cape Town, South Africa
The Block, 51 Wale Street
Cape Town, 8001
Johannesburg, South Africa
Wynberg Works, 47 5th Street Wynberg, Sandton, 2090
United Kingdom
6 Duke Street, St James's, London, SW1Y 6BN

Frequently Asked Questions

Here are answers to some popular questions

1

Lease Period

How can I renew my lease after it has ended?

In order to renew your lease you can contact one of your on-site park management team and they will help you to arrange the details. Please contact us 60 days before your lease ends to discuss renewal.

When do I get my deposit back?

Your unit needs to be returned in the same condition as it was received. Once you have vacated the premises we conduct an inspection of the unit and once we are satisfied that everything is in order and your account is in good standing, the deposit will be returned.

What are your lease exit options?

New InoLeases offer a 30-day exit clause in your favour, for units up to 500m2 in size and a halfway exit clause in your favour for all our leases. Please discuss these options with our Business Development Managers before signing your lease.

2

Lease Flexibility

Do you offer short term leases?

Our InoLeases are 2, 3 and 5 years but include options for a 30 day exit clause or a halfway exit clause in your favour. Please see examples below:

A 2 year Lease with a 30 day exit clause means that you can give 30 days’ notice at any time during your lease. This gives you the same flexibility of a short term lease but with long term security in your favour.

A 2 year lease with a halfway exit clause allows you to leave halfway through your lease but with an option to stay for another year. This gives you the same flexibility of a 1 year lease but with long term security in your favour.

What happens if I outgrow my space?

If your business is growing and needs more space, that’s no problem. If we have something suitable, we’ll be happy to discuss upsizing your space.

What happens if my business needs to move?

If you need to move to a different part of town, or a different kind of space, we understand that this can happen. We’ll be happy to discuss terms for an alternative space in one of our parks.

Can I buy my unit?

If your unit is for sale, we would be happy to chat to you about buying your unit at a preferential rate.

3

Security

Is there 24/7 security?

Yes, all our parks have 24/7 security in place. Our security guards are trained to ensure our parks are fully secure at all times.

What is Red Box Security?

The signature Red Box guard houses at the entrance to all our parks are a symbol of our safety-first ethos. We’re committed to creating and maintaining an environment in all our parks where our clients, their staff and visitors feel totally safe at all times - day and night.

4

Payments

When is my rent due each month?

You can choose to pay on either the 1st or the 10th of the month as long as a debit order is in place. If there is no debit order in place, then your rent will be due on the 1st of each month.

How often do I pay my rent and will it increase in future?

Your rent must be paid every month on the agreed date and will increase every 12 months. The escalation percentage is agreed to, upfront, in your lease.

What happens if I pay my rent late?

Your rental should be paid monthly via a debit order, which gives you peace of mind that it won’t be paid late. If for any reason your rent is late there is a penalty fee of 10% of the value of your rent plus interest fees (calculated at prime interest rate).

How does a debit order work if I have to pay recoverables every month?

If your debit order includes recoverables that can fluctuate month to month, you can set a limit to your debit order. As an example you can set your debit order limit at no more that 20% above your rental cost.

Am I liable for agent’s commission?

No. Any commission payable is covered by inospace.

5

Parking & Yards

Can I store things outside my unit?

You are not allowed to store anything outside of your unit unless you are allocated yard space as part of your lease. We have StoreBox containers in many of our business parks that are available for rent should you need additional storage.

Do I have designated parking?

Parking bays will be assigned to your unit as part of your lease. Remember to speak to your Business Development Manager about this.

Do I have designated yard space?

Yard space is only available to you if it has been agreed to upfront as part of your lease. If you require additional yard space at a later date, please speak to your Park Manager to discuss options and terms.

6

Signage

Will there be some form of a sign or client list of the companies occupying the park for outside identification?

We do our best to ensure that all our parks have a park directory for outside identification.

Will there be a sign on my unit/door, if not is this allowed?

We allow space for client signage for all units. We also provide unit numbering in the park. It is important that you adhere to the signage guidelines for the individual parks. Client signage can also be agreed to as part of your lease.

7

Additional Costs

How is the electricity rate calculated? Is there a meter in the office?

Most of our units will have their own electricity meters and you can manage your own requirements on a “pay-as-you-go” basis. If for any reason your unit doesn’t have a separate meter (for high power users) your rate is calculated from the sub-meter linked to your unit.

How is my water charge calculated?

Water is charged to each unit as per your consumption. This is calculated off a meter reading or proportionate share. If you don’t have water in your unit, you won’t be charged for it.

Do you have 3-phase power?

This is unit specific. Majority of units are fitted with 3-phase power which is either controlled via a pre-paid meter or a smart meter. Should you require 3-phase power please speak to your Business Development Manager upfront, so they are aware of your needs.

8

Electricity & Water

How is the electricity rate calculated? Is there a meter in the office?

Most of our units will have their own electricity meters and you can manage your own requirements on a “pay-as-you-go” basis. If for any reason your unit doesn’t have a separate meter (for high power users) your rate is calculated from the sub-meter linked to your unit.

How is my water charge calculated?

Water is charged to each unit as per your consumption. This is calculated off a meter reading or proportionate share. If you don’t have water in your unit, you won’t be charged for it.

Do you have 3-phase power?

This is unit specific. Majority of units are fitted with 3-phase power which is either controlled via a pre-paid meter or a smart meter. Should you require 3-phase power please speak to your Business Development Manager upfront, so they are aware of your needs.

9

Storage

Are there any storage units available in the park should we want to store stock?

We offer a range of flexible storage solutions including self-storage StoreBox containers, traditional store rooms and bigger store spaces for business storage. Please ask your Business Development Manager or the Park Manager what is available at any specific park.

Can I access my storage unit after hours if required?

Our parks are fully secured 24/7 and you are able to access your storage unit as required.

10

Office Furniture

Are the units furnished?

None of our units include furniture. It is up to each client to furnish their unit as they see fit.

11

Broadband, Wi-Fi & Telephony

How do the telephone and Wi-Fi/fibre systems work in the park?

All locations that have access to fibre have been fully wired and are ready for you to connect from the day you move in. In areas where there is no fibre available, all the tech is already in place for you to activate when it becomes available. Our business hubs are fully kitted and include free Wi-Fi. We do not supply telephones in any of our units. It is up to each tenant to arrange their own telephone. Our reception area does not run a switchboard at the park and there is no VOIP system installed in the parks.

12

Repairs & Maintenance

Am I liable for external repairs and maintenance?

No, all external repairs and overall park maintenance are covered by inospace.

In what condition will I need to return the property at the end of the lease?

You will need to return the space in the exact same way as you received it. We suggest taking pictures before you move in so you have a reference on file.

13

Referral Scheme

Do I get a commission for referring a new client to inospace?

If you refer a new client to inospace you will be rewarded with 10% of their first month’s rental (up to R10 000). In order to qualify for this make sure they mention your name when enquiring about the space. We also suggest that you send the name of the prospective client to your Park Manager.

14

Other inospace Parks

Can I work from other inospace parks?

As an inospace client you automatically have free access to any inospace business hub in the network. You can book your satellite office space by contacting the relevant Park Manager or Community Manager and they’ll make you feel at home wherever you are.

15

Park Management

Is there a manned reception?

All our parks have a manned reception run by a Community Manager, for your convenience.

What does the Community Manager do?

Our Community Managers are there to welcome your guests, provide information and interact with couriers and delivery people. They are part of the Park Manager’s team to assist with looking after clients and the overall maintenance of the park.

What does the Park Manager do?

Each inospace park has a dedicated Park Manager who is your first port of call for all enquiries, requests, planning and maintenance issues. The Park Managers and their teams are there to ensure everything runs smoothly and optimally.

16

The Business Hub

Can we use the meeting rooms and seating areas for free?

All meeting rooms need to be booked through the Park Manager or Community Manager on site. There is no fee for using the meetings rooms.

Can I make use of the kitchen in the business hub?

Yes the kitchen is there for our clients to use and enjoy. All kitchens have been equipped for your convenience. We ask you to treat this area with respect and ensure you clean up after yourself.

Are there bathrooms in my unit?

All smaller units will make use of the bathrooms provided throughout the parks. Some bigger units will have their own bathrooms in the individual units. We also employ a cleaning service to ensure the common area bathrooms remain clean and hygienic.

Can I have access to the business hub after hours?

Access to the business hub can be arranged through your Park Manager.

17

Moving in

When can I move in?

You can move into the park once your deposit has been paid and in-line with the agreed move in date.

Disclaimer: the information provided is subject to the terms and conditions agreed to on signing a lease agreement.